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Booking Terms & Conditions

PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A HOLIDAY RESERVATION REQUEST WITH US (WHETHER BY E-MAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.

Bumblewick Cottages (Bumblewick Holiday Cottages) of The Estate Office, Acre House, Ouchthorpe Lane, Outwood, Wakefield WF1 3HS arranges bookings of holiday accommodation (The Property) as agent for holidaymakers (‘the Holidaymaker). The Agent does not own or manage the Property in any way and the use of the Property is subject to the terms of the owner of each property (‘the Property Owner”).

HOLIDAY CONFIRMATION AND PAYMENT

(a) Upon the Agent issuing a holiday confirmation form for the Property to the Holidaymaker as Agent for the Property Owner, a binding contract shall exist between the Holidaymaker and the Property Owner subject to these booking conditions.

(b) A holiday confirmation form will be issued to the Holidaymaker upon receipt by the Agent of a completed holiday booking form or telephone booking, together with a deposit in respect of 50% of the total rental. The balance of such rental charge shall be paid to the Agent 6 weeks (42 days) prior to the Commencement of the holiday (the due date is stated clearly in the holiday confirmation form sent to the Holidaymaker). Short breaks of less than 7 nights are payable in full. Where the Agent has not received the balance by the due date, an overdue reminder letter will be issued to the Holidaymaker and a charge of £10 will be added to the balance due. If the balance is still not received in 7 days the Agent reserve the right to cancel the holiday booking and the deposit paid by the Holidaymaker will be forfeited and the Holidaymaker shall have no claim against the Agent for compensation or reimbursement whatsoever.

(c) Booking forms or telephone bookings received by the Agent in respect of holidays due to commence within six weeks thereafter must be accompanied by payment of the rental charge for the holiday period in full.

(d) (i) The prices stated on the website are cash prices. We incur charges from credit card Companies when you pay by credit card, and therefore a £6 charge will be made for each payment (transaction) made this way. Any charges raised against the Agent by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holiday maker to the Agent within 7 Days of the Agents request to do so.

(ii) Holidaymakers from Overseas must make payment in pounds sterling.

(e) The Agent reserves the right to refuse any booking.

(f) The Agent reserves the right to correct any error in both advertised and confirmed prices.

CHANGES BY THE HOLIDAYMAKER

Immediately upon receipt of the holiday confirmation from the Agent, The Holidaymaker should check the details and notify the Agent immediately of any correction as soon as possible. The Agent reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker.

CANCELLATION BY THE HOLIDAYMAKER

(a) The Holidaymaker should notify the Agent immediately and in writing of any intention to cancel the holiday booking. The cancellation only takes effect when the Agent has received written confirmation from the Holidaymaker.

(b) If the Agent is unable to re-let the holiday accommodation for the period of the cancelled holiday, all monies paid by the Holidaymaker to the Agent (including any fees for extras) shall be forfeited to the Agent.

(c) If the holiday accommodation is let, monies received by the Agent for the re-let holiday, less the deposit and any extras already paid by the Holidaymaker, may be refunded to the Holidaymaker within 2 weeks after the re-let holiday has taken place.

(d) No refunds will be given on cancelled Short Break holiday's whether or not the holiday accommodation is re-let.

(e) Holiday cancellation insurance is not provided by the Agent or the Property Owner and is not included in the price of the holiday.

All holidaymakers are recommended to take independent advice on the appropriate holiday insurance.

CANCELLATION OR CHANGES BY THE AGENT

(a) In the event of the Agent being unable to arrange the holiday accommodation requested by the Holidaymaker, or if the

Property booked by the Holidaymaker becomes unavailable for whatever reason, the Agent will endeavour to arrange alternative accommodation for the Holidaymaker of an equivalent type and standard in a similar location, failing which (or at the option of the Holidaymaker) all monies paid by the Holidaymaker will be refunded. The agent will then have no further liability to the Holidaymaker in that respect.

(b) Neither the Agent nor the Property Owner is liable for the additional cost alternative accommodation which must be paid by the Holidaymaker.

(c) If the offer of alternative accommodation is not accepted by the Holidaymaker within 28 days, a refund of all monies paid will be given by the Agent.

WEB SITE ACCURACY

Whilst to the best of the Agents knowledge the details relating to any property described in the Website were correct at

the time of printing, the Agent reserves the right to make alterations to the website at any time and shall endeavour to inform the Holidaymaker of any such significant alterations. The Agent cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the website.

RESPONSIBILITY OF THE HOLIDAYMAKER

During the period of the holiday, the Holidaymaker undertakes the following:

(a) That the number of people occupying the Property will not exceed the number stated on the booking form. If it does the Property Owner/caretaker can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leaves the accommodation before the end of the holiday. If this happens the Agent shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Agent for compensation or reimbursement whatsoever.

(b) That the property will be used solely for the purpose of a holiday by the Holidaymaker and his party;

(c) To show due consideration for other parties. If the Holidaymaker abuses the Property or displays dangerous, offensive or rude behaviour to the Property Owner/caretaker or any third parties (e.g. neighbours), the Property Owner/caretaker has the right to ask the Holidaymaker to leave the accommodation before the end of the holiday. If this happens the Agent shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Agent for compensation or reimbursement whatsoever.

(d) To allow the Property Owner or his representatives access to the Property at any reasonable time during the period of the holiday;

(e) To keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymakers occupancy and for any consequential loss.

(f) To report as soon as possible to the Property Owner any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused

(g) To notify all other members of the Holidaymakers party of these conditions ;

(h) To arrive after 4pm on the arrival day and to vacate the Property by 10a.m. on the day of the departure date unless prior arrangement has been agreed with the Property Owner.

(i) The Holidaymakers vehicles and their contents and the Holidaymakers personal belongs are left at the Property during (and after) the period of the holiday entirely at the risk of the Holidaymaker;

(J) The Holidaymaker must not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property.

PETS

(a) Pets are only allowed at those properties that are advertised as allowing pet/pets. If a Holidaymaker takes a pet to a property that does not allow them or exceeds the stated number/size or pet the property owner/caretaker can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the accommodation before the end of the holiday. If this happens the Agent shall treat the holiday as being cancelled by the Holidaymaker and the holidaymaker shall have no claim against the Agent for compensation or reimbursement whatsoever.

(b) The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the property of a pet's occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymakers occupancy.

(c) The Holidaymaker must not allow pets on beds or furniture within the property.

(d) Pets must not be left alone in the Property at any time.

(e) If the Holidaymaker breaks these conditions, the Property Owner/caretaker has the right to ask the Holidaymaker to desist. If the Holidaymaker fails to do so the Property Owner can take the action described in 8 (a) above.

LIABILITY

(a) The Agent shall no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymakers personal property (or to persons in the Holidaymakers party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or willful default of the Agent.

(b) The Agent gives no warranty and is not responsible for the accuracy or otherwise of any information or representations given verbally by its servants or agents.

COMMUNICATION AND INFORMATION

(a) For the purpose of the Data Protection Acts, all personal and other information and details collected by the Agent in the course of its business as a holiday booking agency, belongs to the Agent and will not be disclosed-except as necessary to the Property Owner/caretaker when confirmation of holidays booked at a Property is given.

(b) If a Holidaymaker or other individual wishes to be removed from Bumblewick Holiday Cottages mailing list, they should call Bumblewick Cottages on 01924 824428.

(c) Telephone calls between the Agent and the Holidaymaker may be monitored or recorded by the Agent for training purposes.

COMPLAINTS

In the unlikely event the Holidaymaker may have cause for dissatisfaction, this must first be make known to the Property Owner (or caretaker for the Property) as soon as possible. The Holidaymakers contract for the use and the occupation of the Property for the holiday is with the Property Owner – not the Agent. If the Holidaymaker is unhappy with the Property Owners response, the Agent on a good will basis as Agent only, may then assist in trying to resolve the complaint.

FORCE MAJEURE

No liability can be accepted and no compensation will be paid by the Agent or the Property Owner, where the Holidaymaker or

his personal property (and/or any person in the Holidaymakers party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Agent or the Property Owner are prevented or affected, by “force majeure”.

In this contract “force majeure” means any event which the Agent or the Property Owner could not have foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse

weather condition's closure of international borders, disease, non-availability of transport services, interruption to services/utilities and all similar events outside the control of the Agent or the Property Owner.

CONTRACT

All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.

If you have any queries regarding this booking terms and conditions, please email Bumblewick Cottages at info@bumblewickcottages.co.uk.

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